Returns & Exchanges

OUR RETURNS POLICY

 

Right of withdrawal.

Pursuant to and within the limits of Art. 64 of Legislative Decree 6 September 2005, n. 206, the customer qualified as Consumer, has the right, within 14 days from receipt of the purchased products, to exercise the Right of Withdrawal, consisting in the right to return the products received and to obtain the reimbursement of the price paid.

The right applies to all products contained on www.chiodospecs.com. Also pursuant to the aforementioned Legislative Decree 206/2005, it is specified the Right of Withdrawal is exclusively reserved for the consumer customer,i.e. only for individual who purchase products for their own use and their purposes are not related to professional activity, i.e. they do not make the purchase indicating VAT number when ordering.

 Loss of the right of withdrawal.

The User will result in the loss of its withdrawal right in case it uses or handles the products beyond the way strictly necessary to check its conformity to the Order and its characteristics which result in a loss of commercial value of the products.The right of withdrawal will decade if the products are returned damaged (for reasons other than transport) or incomplete, or for missing parts, accessories and components, including instructions manuals, licenses, guarantees, etc…

Returns

To make use of the right of withdrawal, the customer must contact Chiodo Specs Srl via email at the address: info@chiodospecs.it. Once the communication is received, Chiodo Specs srl, will inform the customer of the methods and number of return. The customer must make the shipment at the address communicated by Chiodo Specs Srl promptly and in any case no later than 14 days from the date on which it has communicated the exercise of withdrawal.

The transportation costs and the responsibility of the goods during shipment, as required by current regulations, are charged to the customer. It is therefore advisable to insure the products at the courier, taking care to carefully pack the goods, where possible by inserting it in an external box, avoiding to damage the original packaging with adhesive tapes, labels, etc.. The product must be returned intact in the original packaging complete in all its parts. In case parcel damage occurs during the return, Chiodo Specs srl, will communicate it to the customer within ten working days of receipt of goods, allowing the customer to make an official complain to the courier used for the transport. The damaged goods will be made available for return and the withdrawal request will be cancelled at the same time. Without prejudice to any costs for the restore for ascertained damages, Chiodo Specs Srl, will refund within 30 days and in any case not before receiving the goods purchased, the full amount of the purchased products through bank transfer to the account indicated by the customer or refund on the paypal account.

 


 

 

 

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